Tea Time Tunic

How do I care for my handmade piece?

I recommend washing on gentle cycle in cold water with other delicate garments only. I recommend hanging or laying flat to dry. 

The fabric is pre-washed before I use it, so it will not shrink if accidentally dried. Drying it will not ruin it, but  I recommend the gentlest handling to prolong the life of the garment that you invested in.  

If your item is decorated with sequins or beads, make sure to turn it inside out or use a delicate laundry bag. DO NOT use the dryer. I make sure everything is attached very well, but damage can happen when decorative items get caught on other things or in high temperatures. 

Alternatively you can hand wash in a sink with cool or warm water and a bit of hand soap. Hand soap is enough to get it clean. If you choose to use detergent, use just a little bit and wear gloves as it can be pretty rough on your hands.

Ready to ship Items will be shipped within 3 business days.

Made to order items will ship by the date indicated on the listing.

Outer Child ships from the US domestically and to some international locations. At the moment, we are not shipping to the EU.

The buyer is responsible for shipping costs, but I share my shop owner shipping discount with you! You will save about 25%. 

Shipping comes with $100 worth of insurance. I cannot always replace items that are lost or damaged in the mail. So, if you would like additional insurance, please contact me.

Note about International shipping:
I use USPS to ship. Once these packages reach the destination country, they are taken on by local mail services. For example, if I am shipping to the UK, your package will be delivered by Royal Mail. Your package should still be trackable until it reaches you. International shipping can take up to 2 weeks, but usually about 10-12.

The recipient will be responsible for paying and customs or VAT fees that may come with International shipping. (This happens most frequently when I ship to the UK). I will not adjust the value of the package or mark as a gift in order to avoid customs or VAT fees. 

For Domestic (US) shipping:
I use USPS. Your package will be trackable the whole time in transit. I cannot see any additional tracking information than what you can see. So, hang tight, and only contact me if the package has been late or missing for a few days. USPS is not always consistent about scanning the package at every step. Sometimes this make it seem like it is lost, hasn't left the post office, or hasn't been delivered. Just give it a day or two to catch up. 

If you package is missing or damage, please contact me so we can file a claim with USPS.
USPS Ground Advantage, Priority, and Priority Mail Express include up to $100 insurance in the price. I will refund or replace your item, but I would like to file a claim with USPS so I can be reimbursed if applicable.

I want you to be 100% happy with your choice to purchase a piece of wearable fun from Outer Child! So, if you aren't, please let me know! 

RETURNS

I will accept returns for ANY REASON if they are postmarked back to me within 14 days of their arrival to you.

- Changed your mind? OK!
- Just need the money more? OK!
- Your cat is scared of you when you wear it? OK!
- Farted on it? NO THANKS! 

The FIRST return/exchange is free of cost to you. However, any additional return/exchange will be charged a shipping fee. When you make a return/exchange, I pay for the additional cost of shipping out of pocket for you. As a small business I can only afford to do this once. Thank you for understanding. 

Returns can be tried on, of course, but they must be unworn and in their original condition to receive a full return. (In other words, please do not wear them all day and then return them just to get a refund. I am a one-woman operation here, not Daddy Bezos). 

To initiate a return: Contact me so I can send you a return label (at no cost to you). If you choose to send on your own, please still let me know because I do not routinely check my PO Box unless I'm expecting something. Thank you!

Once I receive the item, I will refund you. Money will be refunded using the same method as the payment. 

If items arrive damaged in transit:  Contact me because we can file a claim with USPS (Domestic only) to receive compensation. I will make you a replacement or refund you. In rare cases, I may not be able to make an exact replacement due to availability of supplies, but we will get as close as we can.