Shipping policy

Outer Child ships from the US domestically and to some international locations. Our to new regulations, Outer Child does not currently ship to the EU. 

Please take note, if items are made to order, there will be a 2 week turnaround time before your order is sent. (I usually get things out quicker, but this gives me some "life happens" wiggle room as a one-woman business).

If items are ready-to-ship, they will be mailed within 3 business days. 

The buyer is responsible for shipping costs, but I share my shop owner shipping discount with you! You will save about 25%. 

Note about International shipping:
I use USPS to ship. Once these packages reach the destination country, they are taken on by local mail services. For example, if I am shipping to the UK, your package will be delivered by Royal Mail. Your package should still be trackable until it reaches you. International shipping can take up to 2 weeks, but usually about 10-12 days for UK and EU.

The recipient will be responsible for paying and customs or VAT fees that may come with International shipping. (This happens most frequently when I ship to the UK). I will not adjust the value of the package or mark as a gift in order to avoid customs or VAT fees. 

For Domestic (US) shipping:
I use USPS. Your package will be trackable the whole time in transit. I cannot see any additional tracking information than what you can see. So, hang tight, and only contact me if the package has been late or missing for a few days. USPS is not always consistent about scanning the package at every step. Sometimes this makes it seem like it is lost, hasn't left the post office, or hasn't been delivered. Just give it a day or two to catch up. 

If your package is missing or damage, please contact me so we can file a claim with USPS.
USPS Ground Advantage, Priority, and Priority Mail Express include up to $100 insurance in the price. I will refund or replace your item, but I would like to file a claim with USPS so I can be reimbursed if applicable.