FAQ
PRODUCT QUESTIONS
What is the difference between unisex fit and women’s fit?
Unisex fit is longer and has slightly wider shoulders with looser sleeves.
Women’s fit is shorter. The bottom hem stops at the waist to accommodate for a body with wider hips. The sleeves on the short sleeve ringer tees are tighter (The Pal, The Pup, The Fairest).
It’s not that you can’t wear one or the other based on gender. Here, everyone can wear anything they want! Just know that women’s fit will be shorter on male bodies. It will basically hit 1 or 2 inches below your pant waist. So, size up if you want it a little longer.
Why don’t you have all shirts in women’s/unisex/both fit?
To be honest, when I started this I did not think men would be interested in this product at all. So I produced most designs in women’s fit. Boy was I wrong! Thanks to lots of feedback I learned that indeed they are and lots of people wanted the option for unisex fit. So I adjusted to offer more unisex fit.
But, if a product has already been produced in women’s fit, I am not able to offer unisex fit at this time. I’m a new business and barely scraping by. But, if this goes well I will be able to produce more styles in unisex fit
Do shirts shrink in the wash?
I always recommend washing by hand or in COLD water and hanging to dry to prolong the life of any garment. If you follow these instructions they will not shrink.
However, I know not everyone is this fussy with their t-shirts. So, if they end up on the regular cycle and in the dryer you will get slight shrinkage. What I have noticed is very minimal. It will still fit, but may be a smidge tighter/shorter. It will relax again as you wear it.
MONEY QUESTIONS
What payment types do you accept?
All major credit cards, PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay
I must charge sales tax in the state of California as that is where my business is physically located.
Why so 'spensive?
I am a one-woman shop. The way I work is sustainable and small batch. I price my items accordingly. I know it can be frustrating to not be able to afford something you really like, so I do keep prices as reasonable as I possibly can to account for my time, supplies, utilities, website, fees, etc. I pay myself about $20-25/hr when it's all said and done. I refuse to value my time at less than that.
Do you ever offer discounts?
Sometimes! Keep an eye on Instagram and emails.
ORDER QUESTIONS
Do you accept custom orders?
I do not. You can always feel free to suggest a product theme, but I cannot guarantee it will actually be made. But, sometimes your ideas totally inspire me! So, don't be afraid to speak up. I may end up making your request.
WHERE ARE YOU?
Where are you located? Do you have a store front?
I am located in Long Beach, CA, but I do not currently have a store front. If this goes well that may change and I may get to meet you in person!!!!
WHERE'S MY ORDER
Don't worry, it's probably on its way to you! If not, I'll make it right. Please read below for more info.
Processing time + Shipping time = Delivery time:
Processing time is the time it takes to make your order and prepare it for shipment. That means all the time it takes before it is in the mail.
Shipping time is the time it takes the item to reach you after it is in the mail.
Delivery time encompasses processing and shipping time. So, when an item says "Delivery to the US in 7-10 business days" that means it would be at your mailbox in 7-10 business days from the day you order. Business days are M-F, 9am-5pm.
What is turnaround time?
Turnaround time is the time it takes to process your order. I ship all in-stock items within 3 days of receiving your order. (I usually get things out quicker, but this gives me some "life happens" wiggle room as a one-woman business).
For in-stock products, you can generally expect delivery within 5-7 business days. However, please allow additional time during the winter holidays as USPS gets very busy and can take longer to process packages.
SHIPPING & REFUND QUESTIONS
Shipping Policy
Outer Child ships from the US domestically and to most international locations.
The buyer is responsible for shipping costs, but I share my shop owner shipping discount with you! You will save about 25%.
All items are fulfilled in house.
What shipping services do you use?
Outer Child sends items from Long Beach using USPS. You have an option to choose UPS at checkout if you wish to.
Note about International shipping:
I use USPS to ship. Once these packages reach the destination country, they are taken on by local mail services. For example, if I am shipping to the UK, your package will be delivered by Royal Mail. Your package should still be trackable until it reaches you. International shipping can take up to 2 weeks, but usually about 10-12 days for UK and EU.
The recipient will be responsible for paying and customs or VAT fees that may come with International shipping. (This happens most frequently when I ship to the UK). I will not adjust the value of the package or mark as a gift in order to avoid customs or VAT fees.
For Domestic (US) shipping:
I use USPS. Your package will be trackable the whole time in transit. I cannot see any additional tracking information than what you can see. So, hang tight, and only contact me if the package has been late or missing for a few days. USPS is not always consistent about scanning the package at every step. Sometimes this make it seem like it is lost, hasn't left the post office, or hasn't been delivered. Just give it a day or two to catch up.
If your package is missing or damage, please contact me so we can file a claim with USPS.
USPS Ground Advantage, Priority, and Priority Mail Express include up to $100 insurance in the price. I will refund or replace your item, but I would like to file a claim with USPS so I can be reimbursed if applicable.
Refund policy
I want you to be 100% happy with your choice to purchase a piece of wearable fun from Outer Child! So, if you aren't, please let me know!
RETURNS
I will accept returns for ANY REASON if they are postmarked back to me within 14 days of their arrival to you.
- Changed your mind? OK!
- Just need the money more? OK!
- Your cat is scared of you when you wear it? OK!
- Farted on it? NO THANKS!
Returns can be tried on, of course, but they must be unworn and in their original condition to receive a full return. (In other words, please do not wear them all day and then return them just to get a refund. I am a one-woman operation here, not Daddy Bezos).
To initiate a return: Contact me so I can send you a return label (at no cost to you). If you choose to send on your own, please still let me know because I do not routinely check my PO Box unless I'm expecting something. Thank you!
Once I receive the item, I will refund you. Money will be refunded using the same method as the payment.
If items arrive damaged in transit: Contact me because we can file a claim with USPS (Domestic only) to receive compensation. I will make you a replacement or refund you. In rare cases, I may not be able to make an exact replacement due to availability of supplies, but we will get as close as we can.
EXCHANGES
If you are interested in an exchange of products, please contact me.
If I am able to accommodate your exchange request, please follow all of the steps above to initiate a return of your original item(s).
Once I receive the original item return, I will send your new product and adjust any price differences. If the item you are exchanging for costs more, I will send you an invoice. If it costs less, I will send you a refund.
Instances where I may not be able to accommodate an exchange are:
- I do not have the size you need in stock.
- The item you are interested in exchanging for was a one-of-a-kind or limited edition.
- In some cases I may not be able to accommodate an exchange because I won't be able to get the item to you by the date you need it.
Any other questions just let me know!