Refund policy

I want you to be 100% happy with your choice to purchase a piece of wearable fun from Outer Child! So, if you aren't, please let me know! 

RETURNS

I will accept returns for ANY REASON if they are postmarked back to me within 14 days of their arrival to you.

- Changed your mind? OK!
- Just need the money more? OK!
- Your cat is scared of you when you wear it? OK!
- Farted on it? NO THANKS! 

The FIRST return/exchange is free of cost to you. However, any additional return/exchange will be charged a shipping fee. When you make a return/exchange, I pay for the additional cost of shipping out of pocket for you. As a small business I can only afford to do this once. Thank you for understanding. 

Returns can be tried on, of course, but they must be unworn and in their original condition to receive a full return. (In other words, please do not wear them all day and then return them just to get a refund. I am a one-woman operation here, not Daddy Bezos). 

To initiate a return: Contact me so I can send you a return label (at no cost to you). If you choose to send on your own, please still let me know because I do not routinely check my PO Box unless I'm expecting something. Thank you!

Once I receive the item, I will refund you. Money will be refunded using the same method as the payment. 

If items arrive damaged in transit:  Contact me because we can file a claim with USPS (Domestic only) to receive compensation. I will make you a replacement or refund you. In rare cases, I may not be able to make an exact replacement due to availability of supplies, but we will get as close as we can. 

EXCHANGES

If you are interested in an exchange of products, please contact me. 

If I am able to accommodate your exchange request, please follow all of the steps above to initiate a return of your original item(s). 

Once I receive the original item return, I will send your new product and adjust any price differences. If the item you are exchanging for costs more, I will send you an invoice. If it costs less, I will send you a refund.  

Instances where I may not be able to accommodate an exchange are: 
- I do not have the supplies to make the item you are interested in exchanging for. 
- The item you are interested in exchanging for was a one-of-a-kind or limited edition. 
- In some cases I may not be able to accommodate an exchange because I won't be able to get the item to you by the date you need it.   

The FIRST return/exchange is free of cost to you. However, any additional return/exchange will be charged a shipping fee. When you make a return/exchange, I pay for the additional cost of shipping out of pocket for you. As a small business I can only afford to do this once. Thank you for understanding. 

Any other questions just let me know!