Alex Apothecary Lip Balm - The Pal

Items will be shipped within 3 business days.

Outer Child ships from the US domestically and to some international locations. At the moment, we are not shipping to the EU.

The buyer is responsible for shipping costs, but I share my shop owner shipping discount with you! You will save about 25%. 

Note about International shipping:
I use USPS to ship. Once these packages reach the destination country, they are taken on by local mail services. For example, if I am shipping to the UK, your package will be delivered by Royal Mail. Your package should still be trackable until it reaches you. International shipping can take up to 2 weeks, but usually about 10-12.

The recipient will be responsible for paying and customs or VAT fees that may come with International shipping. (This happens most frequently when I ship to the UK). I will not adjust the value of the package or mark as a gift in order to avoid customs or VAT fees. 

For Domestic (US) shipping:
I use USPS. Your package will be trackable the whole time in transit. I cannot see any additional tracking information than what you can see. So, hang tight, and only contact me if the package has been late or missing for a few days. USPS is not always consistent about scanning the package at every step. Sometimes this make it seem like it is lost, hasn't left the post office, or hasn't been delivered. Just give it a day or two to catch up. 

If you package is missing or damage, please contact me so we can file a claim with USPS.
USPS Ground Advantage, Priority, and Priority Mail Express include up to $100 insurance in the price. I will refund or replace your item, but I would like to file a claim with USPS so I can be reimbursed if applicable.

I want you to be 100% happy with your choice to purchase from Outer Child! So, if you aren't, please let me know! 

RETURNS

We will accept returns on body sprays for ANY REASON if they are postmarked back to me within 14 days of their arrival to you. Lip balms are a final sale.

Body Sprays can be sampled, of course, but they must be in their original condition to receive a full return. (In other words, please do not spray a lot and then return them just to get a refund. We are a 2-person small shop here, not Daddy Bezos). 

To initiate a return: Contact us so we can send you a return label (at no cost to you). If you choose to send on your own, please still let us know because we do not routinely check our PO Box unless we're expecting something. Thank you!

Once we receive the item, we will refund you. Money will be refunded using the same method as the payment. 

If items arrive damaged in transit:  Contact us because we can file a claim with USPS (Domestic only) to receive compensation. I will make you a replacement or refund you. In rare cases, I may not be able to make an exact replacement due to availability of supplies, but we will get as close as we can. 

EXCHANGES

If you are interested in an exchange of products, please contact us. 

If we are able to accommodate your exchange request, please follow all of the steps above to initiate a return of your original item(s). 

Once we receive the original item return, we will send your new product and adjust any price differences. If the item you are exchanging for costs more, we will send you an invoice. If it costs less, we will send you a refund.  

Instances where we may not be able to accommodate an exchange are: 
- We do not have the supplies to make the item you are interested in exchanging for. 
- The item you are interested in exchanging for was a one-of-a-kind or limited edition. 
- In some cases we may not be able to accommodate an exchange because I won't be able to get the item to you by the date you need it.   

Any other questions just let us know! 

Distilled Water, Polysorbate 20, Vegetable Glycerin, Leucidal Liquid, Alcohol, Essential Oil Blend (see each listing for details).